The content of this site is provided free of charge for information purposes only. Forpets / GPC Ltd endeavours to ensure that the information presented on the site is both true and accurate. However, Forpets / GPC Ltd, its agents and its employees will not be held responsible or liable for any errors, omissions or inaccuracies occurring within this content.
In these conditions "the company" shall mean Forpets / GPC Ltd and "you" shall mean the person, organisation, or company placing an order with the company.
The colour accuracy of the products displayed within the site will vary dependant on a number of factors and as such should be seen only as representative. As part of its process of continuous improvement, Forpets / GPC Ltd reserves the right to alter specifications and colours without notice. Consequently, products available may vary slightly in colour from that shown on the current site.
The measurements shown are approximate, and may vary +/- 5% from those shown during the manufacturing process.
All content included on this site including but not limited to web site design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof are the property of Forpets / GPC Ltd or its content suppliers and are protected by UK and international copyright laws. All software used on this site is either the property of Forpets / GPC Ltd or its software suppliers and is protected by UK and international copyright laws
ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the purposes of placing an order on forpets.co.uk and using this web site as a shopping resource only. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting republication, downloading or uploading without the prior written permission of Forpets / GPC Ltd is strictly prohibited.
Forpets.co.uk and the design logos are all copyright of Forpets / GPC Ltd.
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
If any item purchased from Forpets is found to be faulty, damaged in transit or differing from the description given, then we will be pleased to arrange either a refund or a replacement of the product at the customers discretion.
All returns MUST be notified to Forpets via the online form at www.forpets.co.uk within 14 working days from delivery / receipt of your order. At which point we will give you details of how to return the goods to us.
If upon receipt the item is not found to be faulty then an extra postage charge will be requested before the product is returned to the customer and no refund will be issued.
All damaged goods will be required to be returned to us for inspection. We will be happy to replace damaged items once we have received the original damaged item back.
Items that are not damaged or faulty must be returned in their original undamaged packaging. Any such items which are returned in a non re-saleable condition may incur a re-packaging fee which will be deducted from any refund.
Any items which are returned for a refund and are not either damaged or faulty will only have the item cost refunded and not the postage.
Delivery shall occur when the company or its carrier arrive at the address given to the company at time of order. Every effort will be made by the company to deliver goods within the period specified by the company, however such dates will not constitute part of the contract.
The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.
If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.
Should you not be in to receive your goods our courier will leave a card advising where your parcel can be collected from. Should you not collect your item within the advised time frame the item may be returned to us. Should this situation occur, we reserve the right to charge an additional delivery charge prior to re-sending the item to you.
Risk of damage to or loss of the goods shall pass to you upon delivery.
Once goods have been signed for, you must notify us of any shortage, damage or fault as soon as is reasonably possible. You can notify us via email to firstname.lastname@example.org.
The delivery services we offer are subject to stock availability and the time your order is placed. The average delivery times apply once your order has been dispatched. Please note that some more popular items may take 3-5 days to be despatched. In the unlikely event that your order will take longer than this, we will contact you and advise you accordingly.
We do not send any parcels on weekends
Our delivery rates are based upon the weight of the order.
Surcharges may apply to orders going to Scottish highlands and Islands, Northern Ireland and Channel Islands.
Royal Mail Order Not Arrived?
Forpets.co.uk always obtain ‘proof of posting’ for small packages and larger packages sent via courier will always have a tracking number and require a signature on delivery.
For peace of mind you can request that your order be sent by Royal Mail Recorded Delivery for an extra 70p. This option can be selected at checkout.
Forpets.co.uk accepts NO RESPONSIBILTY for items lost or stolen in the post. No case will be pursued by us unless recorded delivery or courier service is used.
In the unfortunate and rare event that you order has not arrived within 15 working days from date of dispatch, please contact us and we will help to assist you with pursuing your claim with Royal Mail. Please note ‘we do not’ file a lost item claim for you but provide all the necessary information for you to complete the claim form yourselves, and provide proof of postage if required. Royal Mail / Post Office claims, damages or lost item complaint cannot be followed up until 15 working days have passed.
Cancellation & Returns
If you wish to cancel any order you may do so at anytime after an order has been placed , or up to 7 days after the date of delivery. All notices of cancellation must be given to the company in writing.
In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. You will not be entitled to a refund of the original delivery charge. These conditions will still apply in the event of any discount/special offer applied to delivery charges.
The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until notification is given by the company that the goods have been returned to the address advised by the company.
It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.
The company shall be entitled to recover all costs, losses, charges and expenses incurred in connection with goods returned not saleable as new.
Where you have not incurred any shipping or carriage cost but we have still incurred such a cost in shipping the items to you, we may deduct this cost from any refund due for items returned for refund.
Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.
Forpets / GPC Ltd's return policy does not extend to products shipped outside of mainland UK.
This does not affect your statutory rights.
Forpets / GPC Ltd has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Forpets / GPC Ltd makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Forpets / GPC Ltd reserves the right to change price and availability information without notice.
Forpets / GPC Ltd shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
Forpets / GPC Ltd reserves the right to decline orders for bulk or high value purchases.
Forpets / GPC Ltd makes no representation or warranty, express or implied (including, without limitation, warranties as to quality or fitness for purpose) in connection with any product(s) supplied by it under these terms. Forpets / GPC Ltd shall not be liable for economic or financial loss or any special, indirect or consequential loss or damage whatsoever and howsoever arising.
No exclusions of Forpets / GPC Ltd´s liability in these terms shall apply to any damages arising from death or personal injury caused by the negligence of Forpets / GPC Ltd or any of its directors, employees or agents or fraudulent misstatement.
You agree to indemnify and hold Forpets / GPC Ltd, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor´s fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of Forpets / GPC Ltd. Accordingly, Forpets / GPC Ltd makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under the control of Forpets / GPC Ltd.
Forpets / GPC Ltd is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Forpets / GPC Ltd of the linked site or imply any relationship between Forpets / GPC Ltd and the hyper-linked organisation or individual.
Collection of Personal Information
When you engage in certain activities on this site, such as registering, ordering products, or entering contests, Forpets / GPC Ltd may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities however, Forpets / GPC Ltd may require that you provide us personal information, such as your name, mailing address, e-mail address, and other personal identifying information. When ordering products on the site, you may be asked to provide a credit card number.
When you submit personal information to Forpets / GPC Ltd you understand and agree that Forpets / GPC Ltd and its subsidiaries, affiliates and trusted vendors may transfer, store, and process your customer profile in any of the countries in which Forpets / GPC Ltd and its affiliates maintain offices, including without limitation, the United Kingdom.
Forpets / GPC Ltd collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Forpets / GPC Ltd also uses information that you provide as part of our effort to keep you informed about special offers, and other Forpets / GPC Ltd products and services.
Forpets / GPC Ltd recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to Forpets / GPC Ltd to be used to inform you of other products and special offers from Forpets / GPC Ltd, and you indicate this preference when you provide the information to us, we will honour your preference. In addition, Forpets / GPC Ltd may selectively provide certain information to other companies or organisations that have products or services we think may interest you. If you do not want the information you provide to Forpets / GPC Ltd to be shared with other companies, and you indicate this preference when you provide the information to us, we will honour your preference.
Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.
Governing law and jurisdiction
This web site is controlled and operated by Forpets / GPC Ltd from its offices in England. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.
All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By using this web site, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site.
Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.